At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our objective with these enhancements is to arm our companions with essentially the most superior troubleshooting methods and the great know-how required to beat the challenges of right now’s technological atmosphere. Let’s dive into the main points of what Assist Enablement at Black Belt seems to be like:
Stage 1: Foundational Assist Expertise
- Self-Diagnosing Points: Study to determine and troubleshoot frequent issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers easy methods to arrange and handle Sensible Accounts, in addition to easy methods to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
- Learn how to Interact TAC: Grasp the method of successfully participating with TAC for extra complicated points.
Stage 2: Intermediate Assist Strategies
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle frequent technical points.
- Greatest Practices: Study the very best practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to strengthen studying by means of sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for complicated architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and methods.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Palms-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise by means of Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Assist Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the newest expertise traits and sensible insights, we be sure that our companions are well-equipped to ship distinctive assist and preserve easy operations for his or her clients.
Go to the Black Belt Academy right now to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to deal with any problem that comes your approach.
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