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We ended up closing the criticism as ‘unresolved’ as a result of the on line casino did not reply. The participant claimed the on line casino miscalculated winnings and refused jest to credit score $4656. Regardless that partial winnings of $2580 have been refunded, the participant insisted the remaining stability was nonetheless owed. Regardless of a number of makes an attempt, the on line casino didn’t have interaction in resolving the difficulty.
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There had been istotnie progress even two weeks after the on line casino was notified in regards to the participant’s criticism. The participant from New Zealand had requested a withdrawal previous to submitting this criticism. We suggested the participant owo be affected person and wait at the least czternaście days after requesting the withdrawal earlier than submitting a criticism. Regardless of a number of makes an attempt jest to contact the participant for additional data, istotnie response was obtained. Consequently, the criticism państwa rejected due owo lack of communication.
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All the time keep in mind that you’re into playing for leisure, so make your selections based mostly on reputable statistics and knowledge. The participant had had €50 in his account however the min. withdrawal set żeby the on line casino had been €100. After the participant’s communication with the on line casino and our intervention, the on line casino had reassessed the scenario and the participant had been ready jest to withdraw his winnings. Nonetheless, he had solely been ready jest to withdraw part of his complete winnings due owo the on line casino’s most withdrawal restrict for no-deposit bonuses. Regardless of his dissatisfaction with the on line casino’s insurance policies, we thought-about the criticism resolved because the participant had confirmed receiving the funds.
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