Microsoft has shared a workaround for a identified subject affecting Microsoft 365 prospects and inflicting basic Outlook to crash after opening or when beginning up in Secure mode.
Impacted customers can verify in the event that they’re affected by this particular subject by in search of Occasion 1000 or Occasion 1001 crashes within the Home windows Occasion Viewer Software Log with 0xc0000005 exception codes linked to the faulting module ucrtbase.dll.
Primarily based on person studies, the crashes impression solely Workplace 365 accounts, they usually can’t be solved by reverting to the earlier construct, creating a brand new Outlook profile, and even after a Home windows clear set up.
After investigating this, Redmond says the difficulty is linked to Microsoft 365 e-mail accounts and corrupted mailbox consumer and server guidelines.
“After updating to Model 2407 Construct 17830.20138 or greater you discover that Outlook might unexpectedly shut at begin up. Outlook may even shut should you take a look at in Secure Mode,” the corporate mentioned in a assist doc printed on Friday.
“This subject has been discovered to happen if the server-based guidelines for the M365 e-mail account are corrupted or that Outlook can not course of.”
Till an official repair is launched for this subject, Microsoft offers a short lived workaround requiring basic Outlook customers to delete all e-mail guidelines linked to their accounts manually.
To do this, you’ll have to:
- To take away the consumer and server guidelines, run the “clear guidelines” command line by closing Outlook, right-clicking the Home windows Begin button, deciding on Run, and operating an ‘Outlook.exe /cleanrules’ command.
- Maintain the Shift key when beginning Outlook to create a brand new profile, however provided that crucial. On the Profile Picker dialog, click on Choices, verify “Immediate a profile for use,” then click on “New” and proceed by the prompts (official steerage is offered right here).
- For those who nonetheless have the difficulty, go to Outlook Internet Entry and manually take away all the e-mail guidelines.
This week, Redmond additionally shared a workaround for a problem blocking Microsoft 365 prospects from signing in or including Gmail accounts in basic Outlook.
Three days later, the corporate additionally supplied a short lived repair for a problem inflicting Microsoft 365 apps like Outlook, Phrase, and OneNote to crash whereas typing or spell-checking a textual content.
