Keep in mind the battery amnesty? Regardless of the shops doing every thing they may to attempt to persuade me not to exchange the batteries, I insisted and continued. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is useless.
Let me attempt to clarify how necessary her iPhone is to her. She goes all over the place with it: to shops, within the automotive, at appointments. There isn’t any time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we might lastly snag an appointment final week and the appointment was for right this moment. I’ve simply returned.
It appears that evidently as a substitute of changing her battery, they gave her again her authentic one–and her authentic iPhone, apparently. That they had deliberate on changing the cellphone as nicely, which I keep in mind we had been advised was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as a substitute they by no means did.
However due to that her gadget as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t be capable of even begin our course of for a couple of weeks extra as a result of the serial quantity concern have to be addressed earlier than they will even discuss to us concerning the dangerous battery.
So after driving nearly an hour every manner, we acquired, nicely, nowhere.
No cellphone, and no timeline through which we are able to estimate tips on how to transfer ahead. Our solely possibility, in line with the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.
So, they’ll look into it and we should always get a cellphone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method once more.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you possibly can escalate”) says: “That is the shop’s drawback. We will’t deal with it right here.” She provided to allow us to pay (once more) for the battery alternative that was by no means executed. After nearly 3 hours on the cellphone, she acquired the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.
Replace 2: Last final result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No form phrases about being despatched dwelling from the genius bar with none motion. They provided to provide me a $30 trade-in for the SE on a brand new cellphone — precisely what the web retailer would usually provide for a used SE.
Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Significantly, WTF?
